Refund policy

Return & Refund Policy

Last updated: July 5, 2026

General Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to submit support requests for refunds or rare return arrangements.

To be eligible for standard returns (only applicable to non-custom, unused goods without personalization), your item must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To inquire about a rare return arrangement, you can contact us at service@furkidsay.com. Please note that if a return is exceptionally approved, items will need to be sent to the following address:

1215 E Acacia Street, #103, Ontario, CA 91761, United States

Phone: 626-509-7999

If your return request is accepted for standard goods, we’ll send you return shipping instructions. Items sent back to us without prior written approval will not be accepted.

You can always contact us for any return or refund questions at service@furkidsay.com.

Damages, Defects & Shipping Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Special Rule for Custom Personalized Products

If your custom item arrives with factory defects, shipping damage, or incorrect custom printing caused by our fulfillment partner’s error, you may apply for a full refund WITHOUT returning the product. You must provide clear photos or videos proving the quality issue within 48 hours after delivery.

Damage from improper use, self-modification, rough handling or minor cosmetic flaws that do not affect basic use are not eligible for this no-return full refund solution. We reserve the right to offer partial refunds for trivial imperfections instead of full refunds.

Non-Returnable Items & Final Sale Policy

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Custom & Personalized Products (Final Sale)

Custom printed, custom engraved, and custom image orders are FINAL SALE and non-refundable, non-exchangeable for all non-quality related reasons, including but not limited to:

• Buyer’s remorse, changed mind after ordering or delivery

• Color difference between screen display and physical product

• Mistakes in text, photos, sizes or custom information entered by the buyer during checkout

• Disappointment with visual effect, size or fit

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer item exchanges. The fastest resolution for unsatisfactory standard non-custom goods is to submit a return request; once approved, place a separate new order for your desired item.

Refund Processing Terms

For quality-defective custom products, full refunds will be processed within 3–7 business days once we verify your supporting evidence, no product return required.
For approved standard item returns, we will notify you once we’ve received and inspected your returned goods, and confirm if the refund was approved. If approved, funds will be automatically refunded to your original payment method within 10 business days.

Please remember banks or credit card companies may take extra processing time to post the refund to your account.

If more than 15 business days have passed since we’ve approved your refund request, please contact us at service@furkidsay.com.