Shipping policy

Last updated: July 5, 2026

1. Fulfillment & Shipping Overview

All orders placed on furkidsay are produced and shipped directly from our partnered domestic fulfillment facilities located in the United States. We operate a dropshipping model and do not hold inventory in our own warehouse. No international shipping, customs clearance, or import duties will apply to orders delivered within the United States.

2. Order Processing Time

Standard processing window: 1–3 business days after successful payment confirmation. This timeframe covers production of custom personalized items, quality inspection and handover to shipping carriers.
Processing may be extended slightly during holiday sales, flash promotions or peak shopping seasons. We do not offer compensation for standard processing delays within the stated timeline.
Orders submitted on weekends or US federal holidays will begin processing on the next following business day.

3. Delivery Timeframe

All packages ship to addresses within the contiguous United States. Estimated transit time after dispatch is 2–7 business days, varying based on carrier efficiency and geographic distance from our US production partners.

We cannot guarantee exact delivery dates for any order; unforeseen carrier delays, weather disruptions or regional logistics backlogs are outside our control.

4. Shipping Tracking

Once your order is dispatched from our US partner facility, a shipping confirmation email with unique tracking number will be sent to your registered email address within 24 hours. You may monitor real-time delivery status via the tracking link provided.

If you fail to receive the shipping notification after 4 business days, please contact our support team at service@furkidsay.com for assistance.

5. Address Modifications & Delivery Issues

After an order has been handed over to the shipping carrier, address changes, delivery reroutes or shipment interception requests cannot be fulfilled. Please double-check your full shipping address (street, apartment number, city, state and zip code) carefully before checkout.
We are not liable for undeliverable, returned or lost packages caused by incomplete, misspelled or invalid shipping information provided by the customer.
For lost, missing or visibly damaged packages upon delivery, contact us with your order number and supporting photos. We will assist you in filing a claim with the shipping carrier; final resolution follows the carrier’s official claim terms.

6. Shipping Cost

Shipping fees are automatically calculated and clearly displayed at checkout based on package weight, dimensions and delivery zone within the US. All shipping charges are non-refundable unless we confirm fulfillment error on our side (wrong item shipped, factory quality defect).

Customer-initiated returns for non-defective custom or regular merchandise require the buyer to bear all return shipping costs to our designated US return address.

7. Custom Product Shipping Notes

All personalized custom goods follow the same processing and shipping rules above. Custom orders cannot be canceled once production has started within our US manufacturing partners, and standard final-sale return restrictions apply as outlined in our Return & Refund Policy.